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Legal Details and Contacts
Effective September 24, 2026
This English translation is provided for your convenience only. The legally binding document is the Russian version, which is governed by the laws of the Russian Federation. In case of any discrepancy, the Russian version prevails.
The Krokki service (the krokki.com website, the Krokki desktop app and related services on krokki.com subdomains) is provided by:
| Service provider | M. S. Birkin |
| Legal status | self-employed individual (payer of the Russian professional income tax) |
| Taxpayer ID (INN) | 481501685310 |
| info@krokki.com | |
| Phone | not used; please contact us by email |
| Address for written requests and claims | info@krokki.com (a postal address for written correspondence is provided on request) |
Questions about the service are accepted by email, through the “Report a problem” window in the app, and in the community at chat.krokki.com. We reply to general requests within 10 business days and to refund claims within 10 calendar days.
The terms of service are set out in the Public Offer, and the way we handle personal data is described in the Privacy Policy.